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Unfortunately managers and members of the leadership team often find that employees are focused on internal issues or petty politics rather than the customer. If this is the case, that means the customer is being overlooked and likely neglected. As leadership expert Kimberly Wiefling suggests, one way to help the customer have more visibility within an organization is to have the team go meet with the customers in person.

To view the full article, visit http://bit.ly/153OrNy

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