Clients and Consultants go through a number of different stages. Like any good story, I find that they happen in three acts. Nearly every relationship follows this pattern, but the stages are much more pronounced in the business world and even more so for the consultant and their client.
Each of us go through these stages when we meet a new friend – Putting your best foot forward, recognizing their humanity, truly connecting – but they tend to be subtle. In business they happen with a rigid formality – interview, error, resolution – yet seem to hardly go noticed.
Lets look at these stages and how understanding their implications in business can be helpful.
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